Your guide to how Health Journeys makes medical travel simple, safe, and supported.

Travelling abroad for healthcare can feel daunting, but with the right guidance, it’s straightforward. Health Journeys connects UK patients with leading Indian hospitals, managing your journey from first enquiry to aftercare. Here are answers to the most common questions about how it all works.

Medical Travel FAQs

A woman in traditional Indian attire holding a sign that says 'Health Journeys' talking with an elderly man with white hair, carrying a backpack and a suitcase at an airport.

Jump to:

Getting Started
Consultations
Pricing
Travel & Visas
In-Country
Aftercare
Privacy
Expectations

Getting started: how it all works

  • Medical travel means receiving healthcare outside your home country, often combining treatment with a recovery stay abroad. Health Journeys helps UK patients access world-class care in India at transparent, fixed prices.

  • We act as your facilitator, connecting you to trusted hospitals, arranging consultations, travel, and local support. You’ll deal with UK-based coordinators and a dedicated concierge team in India.

  • No. Health Journeys is not a healthcare provider. All clinical advice, diagnoses, and treatment plans come directly from your chosen hospital and surgeon.

  • We help people of all ages arrange safe, well-planned treatment abroad. Your hospital will review your case to confirm you’re ready to travel and proceed with care.

Consultations & Documents: Before You Commit

  • You'll be asked for relevant medical reports, scans, or letters so the hospital team can assess your case. All files are handled securely and only shared with your selected hospital.

  • Once the hospital reviews your records, you'll be offered a video consultation with your specialist. This ensures your questions are answered before you travel.

  • No. We don't provide clinical assessments in the UK. All consultations take place directly with your chosen provider in India.

Pricing & Payments: Clarity Before Commitment

  • Pricing is kept clear from the start. Your hospital provides a detailed quote, and we'll outline what's included and what may vary if your clinical needs change in India.

  • Your quote clearly lists everything included, such as hospital fees and accommodation. Flights and visas are usually not included.

  • Payments are made to Health Journeys, acting as the booking agent. Funds are then transferred to the hospital and service providers as part of your confirmed package.

  • If you need to cancel or amend your plans, we'll coordinate any eligible refunds with your hospital according to their terms and ensure the process is smooth.

Travel & Visas: What to Know Before You Fly

  • Yes. For most procedures in India, a medical visa is required. Once your treatment is confirmed, your hospital will issue an invitation letter to support your application.

  • Absolutely. Travelling with someone makes it easier. We'll guide you through their Medical Attendant Visa and help book their accommodation.

  • Medical visas are usually processed within 3–7 working days, though delays can occur depending on consular workload.

  • We guide you on flight options, but you book flights direct. Recovery and companion accommodation is arranged as part of your package.

In-Country Experience: While You’re in India

  • You're met at the airport by your concierge and taken to your hospital for pre-surgery checks. Companions are also supported.

  • Your treatment is managed by the hospital's clinical team. Our concierge team stays in touch to ensure all runs smoothly.

  • We only work with accredited, internationally recognised hospitals and experienced specialists, all reviewed for outcomes and patient experience.

Recovery & Aftercare: Healing with Support

  • Most patients spend 1–2 weeks in India for recovery and physiotherapy before flying home. Your concierge assists with daily needs.

  • You'll receive up to 12 weeks of remote follow-up with your surgeon's team. We help with updates, reports, and post-treatment queries.

  • We connect you directly with your treating hospital for review and guidance. Health Journeys will assist with coordination but doesn’t provide medical treatment.

Privacy & Data Protection: Your Information, Protected

  • Health Journeys follows UK GDPR and Data Protection Act standards to keep your information secure. Only necessary details are shared with your hospital.

  • Only authorised staff at Health Journeys and your selected hospital. Access is time-limited and monitored for security.

  • Records are retained only as long as needed for your treatment and follow-up, then securely deleted.

Expectations & Responsibilities: Clear and Transparent

  • No medical procedure can be guaranteed. Your hospital explains expected outcomes, timelines, and risks before you consent.

  • Provide accurate medical information, follow all instructions, and comply with travel and visa requirements.

  • Health Journeys doesn’t arrange insurance. You may purchase suitable travel or medical cover independently.